Open roles
Customer Success
Customer Success Manager
New York, NY
Customer Success Manager
San Francisco, CA
Customer Success Manager
Seattle, WA
Customer Success Manager
Chicago, IL
Global offices
Products and apps
Global brand and agency clients
Customers first
Our success is measured by our ability to enable our customers to achieve more. We earn their trust and their business—in that order—by listening to their needs and prioritizing work that helps them achieve their ambitions.
Owners over occupation
Owners are proud, take initiative to drive results, and are accountable. We encourage employees to prioritize long-term value creation over short-term results. If something needs to be done, “take out the trash.”
Builders wanted
As builders, we are obsessed with our customers’ problems and constantly seek out their pain points. Builders are deeply resourceful and deliver world-class results through ingenuity, invention, and relentless iteration.
Think bigger
We take immense pride in innovating cutting-edge solutions. We seek bold leaders who see the world through a prism of opportunity, not limitation, and those who can achieve meaningful breakthroughs for our customers.
Experimentation drives growth
We humbly acknowledge that we do not have all the answers, but consistently take calculated risks to power innovation. Progress is valued more than perfection, and we embrace the role of failure as a teacher so we can focus on the problem versus the solution.
Get going
Speed is critical to our success. We value calculated risk and accelerated learning. The cost of inaction far exceeds the cost of course correction.
Ruthlessly prioritize
We are a resource constrained business and need to focus our efforts on the areas of the business with maximum impact to our customers. Leaders take input, debate vigorously but respectfully, make clear decisions, and commit to success, even when they disagree.
Hire well, coach hard
Great teams achieve great results and push each other hard to perform above and beyond expectation. We seek team-first individuals and invest in high-frequency coaching to continuously develop our people and teams.
Highly aligned, loosely coupled
We hire extremely talented people and empower them. We believe in management through context – not control – and achieve alignment through a “write it down” culture. We are focused on the “what” versus the “how” and trust our people to deliver for customers.
In all things diverse
As a company whose technology touches billions of people globally, we not only embrace our differences but seek them out to evolve our limited perspectives. We accept and celebrate people from all walks of life, and see our differences not as a weakness but as a competitive strength.
Hybrid work
We believe the future of location can’t be built without co-locating ourselves. Across our five offices (NYC, SF, Seattle, Chicago and Serbia), we spend 3 days a week in the office together (T, W, Th) to enable collaboration and community building.
Bias for shipping
We take a test-and-learn approach to both product development and our internal processes and systems. We develop compelling hypotheses, launch products and programs, capture data and iterate.
Team-based performance
We value, reward, and recognize team performance over individual heroics. We invest in team effectiveness, expect real-time peer-to-peer feedback / coaching, and measure impact over effort.
Flatter teams
We believe game changing ideas come from anywhere. We operate with a flatter structure, limited titling, and fewer classical managerial structures.
“My vision is to accelerate FSQ on its journey of being growth focused, to be a champion of our customers internally, and to nurture a culture of curiosity that sparks innovation.
I hope to inspire this through leading by example, spending time with our customers, and asking what can we do to be better for our clients and what can FSQ do better to support their growth.”- John W.
“I believe that having a diverse team is crucial to any organization’s success. Employees from different backgrounds provide unique perspectives that can make a significant impact at any company. Foursquare does a great job of enhancing diversity in the workplace by creating a level playing field.”
– Annabel C.
“Over the past few years, Foursquare has navigated significant macroeconomic, industry, and regulatory shifts. We’ve optimized our product offerings and restructured our teams to better position us for long-term growth. These changes have enabled us to become a more agile and focused organization and I’m optimistic as we see encouraging signs that Foursquare is poised for continued success.”
– James H.
“I’ve been able to easily integrate myself with the company and start making changes and process improvements. I have trust and support in what I do, which really does put me in a place of needing to think more critically and strategically, and that has been new and challenging. Here at Foursquare, people really do push you to think of those long-term solutions, while still always being ready to act.”
– Cat M.
2024 Best Places to Work Awards
BIG Innovation 2024 Awards
100 Best Workplaces for Innovators 2022
